Please note, our processing times are longer than usual due to the Memorial Weekend Sale. We are currently processing orders within 3-5 business days, but in some cases, it may take up to 6. If you need your order quickly, please check out via express shipping. 

Processing and Shipping

Shipping type	Cost	Delivery Times
Standard USA Ground Shipping	Flat rate fee of $5 Free for orders of $75+	3-6 Business Days Processing 3-10 Business Days In Transit
USA Express Shipping	Flat Rate of $15 | Excluding Puerto Rico Valid on small orders of 1-5 lbs.	Ships same business day if placed by 1PM PST 2 Business Days In Transit
USA Priority Shipping	Flat Rate of $20      Valid on orders between 1-10 lbs.	Ships same business day if placed by 1PM PST 3 Business Days In Transit

Business days do not include Weekends & Holidays. If your order was placed after 1pm PST, it will count as the next business day. 

The shipping reference is an estimated window timeline provided by domestic shipping carriers, Dndgel is not responsible for any delays that may occur from USPS, DHL, or FedEx. 

Please make sure to properly track your order and check the spelling of your address on your order. If your order gets sent back to us because of an address error, please contact us to have it re-shipped at your expense.

Dndgel will not be responsible for any lost or stolen packages once it has left our facility. If your package states it was delivered, but you believe the shipping carrier sent it to the wrong address, please contact us within 3 business days so we can help you open a lost package claim. We hope we can resolve your issue as seamlessly as possible, however, if the carrier denies the claim, we are not responsible for any lost fees.

International Shipping

We only offer shipping to Canada. All shipment fees cost a flat rate of $30. The price includes the shipping fee and any duty/tax fees that may be imposed by your province in Canada. 

For UK and some European orders, please visit dndgel.com/uk 

Order Tracking

You will receive an email once your order ships. If your tracking does not load instantly, allow up to 24 hours for updates to become available. 

Returns & Exchanges

If products are unused and in the same condition that you received them, we’re happy to accept a refund request within 14 days of product delivery. All items placed during a 40% off or higher sale are FINAL.

Please reach out to our customer support team: sales@dndgel.com to initiate a return request. We will email over a return label to the email on file. Make sure to drop off your order within 14 days of delivery. Due to the nature of our products, refunds cannot be honored after that.

All returns are subjected to a $10 return/restocking fee.

Any original shipping fees are non-refundable.

Please note, all items must be securely packed with proper bubble wrapping.

If your return order arrives damaged, unfortunately- the return will not be accepted and we may ask you to pay for it to be returned back to you.

We reserve the right to deny any returns that do not meet our return requirements.

We regret to inform you that all sales are FINAL during our annual Holiday sales (including 40% OFF Promos).

If customers need to refund or exchange a product(s) due to being faulty, incorrect, or damaged, please contact us through email (sales@dndgel.com) within 10 days. Make sure to document all photos for proof. 

Cancellation of Orders

Please note, we cannot cancel or update your order once it has been placed. Due to the current volume of emails and calls we are receiving, we may not get to your cancellation request in time. We suggest that you try to contact us anyways regarding a cancellation. If you want to cancel your order because you wanted to add more items, we suggest placing a separate order (your orders will be shipped together) and we can refund you for one of the shipping fees once we review your email in 72 business hours.